TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

No universal remote wotks with my blackpoint led tv

Customer Question
Hi tim. No universal remote...
Hi tim. No universal remote wotks with my blackpoint led tv
Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 4 minutes by:
11/12/2016
TV Technician: Nathan, Installer replied 1 year ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,393
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 1 year ago

What is the model of the tv?
Does the tv respond to its own original factory remote, or to the onboard buttons?

Ask Your Own TV Question
Customer reply replied 1 year ago
Model: bp31.5dled
No the original factory remote does not work. Seems damaged. The power button (on/off) works well. I can turn off and on. I however mistakenly lock the other buttons. When i press them it says "keyboard lock". Tried a universal remote to search for a code and got :not available. Got mad and throw it in the wall. Trying one from google play store. But no luck. :(
TV Technician: Nathan, Installer replied 1 year ago

Lets try a quick test of the factory remote. Take the tv remote into a dim/dark room, and look at the infrared emitter at the front edge of the remote, as viewed through the DISPLAY (not the viewfinder) of a digital camera. A cell phone cam, web cam, security camera, etc will also work. Each time you press a button on the remote, you should see the emitter at the front light up, flash, or glow slightly.

Ask Your Own TV Question
Customer reply replied 1 year ago
The emitter has not lit up flash or glow.
TV Technician: Nathan, Installer replied 1 year ago

Okay so then the remote is defective.

Most Universal remotes are not an option here, they just don't work with the generic/no name tvs like this, they really only work on the most common name brand models. Contacting blackpoint directly to inquire about purchasing a new remote from them is your best bet.

I can offer some alternatives for a different remote that may work, if you prefer though.

Ask Your Own TV Question
Customer reply replied 1 year ago
Contacting blackpoint is not an option at the moment. What alternative remotes you recommend?
TV Technician: Nathan, Installer replied 1 year ago

I didn't think it really would be viable either, I'm not sure they are even still in business, and their site is shut down due to malware.

The next best option for a universal would be a logitech harmony (click here for example). It is programmed through your computer, and can do an extensive code search function so it should be able to pick up the tv better than the basic remotes can.

Ask Your Own TV Question
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,557
2,557 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,557 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Panasonic viera tv will turn on but all I get. It's a led tv
It started yesterday, nothing happened. I was just … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I have a proscan 19" LED TV with a built in DVD player. I
I have a proscan 19" LED TV with a built in DVD player. I haven't used in awhile and cannot remember how to either eject the dvd or to play. any clues? … read more
Nathan
Nathan
Installer
26,393 satisfied customers
I have a Haier 46" LED TV model #46B1381 that was working
Hello I have a Haier 46" LED TV model #46B1381 that was working fine until last night and now I power it on and green power light comes on and little flashing on screen and then nothing can't even get… read more
Nathan
Nathan
Installer
26,393 satisfied customers
INTO BUYING A SHARP 70" AQUOS LED TV FROM A LOCAL PAWN/GUN
I'M LOOKING INTO BUYING A SHARP 70" AQUOS LED TV FROM A LOCAL PAWN/GUN SHOP AND NEED TO KNOW WHEN IT WAS MANUFACTURED. THE MODEL NUMBER IS: LC-70LE6334 AND THE SERIAL NUMBER IS: ###-##-#### … read more
Nathan
Nathan
Installer
26,393 satisfied customers
We have lines appearing vertically down our LED TV model
we have green lines appearing vertically down our LED TV model number - L55WT60A. Is there a simple fix for this problem? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I have Samsung LED TV Model-UN60FH6003F. My problem is no
I have Samsung LED TV Model-UN60FH6003F. My problem is no picture (black screen) sound work fine. I already replaced the T-con board with the same result. I need advise. Thanks! … read more
Nathan
Nathan
Installer
26,393 satisfied customers
Led tv stuck in burn mode and buttons on tv do not work.
led tv stuck in burn mode and buttons on tv do not work … read more
Nathan
Nathan
Installer
26,393 satisfied customers
I have a Sharp Aquos LED TV that has a vertical red line
Second opinion] I have a Sharp Aquos LED TV that has a vertical red line down the middle of the screen....how can I fix this?… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
I have a Sharp Aquos LED TV that has a vertical red line
I have a Sharp Aquos LED TV that has a vertical red line down the middle of the screen....how can I fix this?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
Samsung led tv ser# un40eh5300fxza. PROBLEM: has sound,i can
samsung led tv ser# ***** PROBLEM: has sound,i can look through top back cover vent grill and see a few blue lights, i turned off all the room lights and shine a flashlight through the viewing screen … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
We have a 52 inch philips led tv. today the picture went
Hi! we have a 52 inch philips led tv. today the picture went black. the audio is on when we push the guide we see all the channel info...even the info for the remote shows on the screen just not a pic… read more
Nathan
Nathan
Installer
26,393 satisfied customers
I have a magnavox 50" led tv and the remote doesn't work. I
I have a magnavox 50" led tv and the remote doesn't work. I put new batteries in it, and looked at the led through my phone camera to ensure the remote is working and it is. Can't get my direct tv rem… read more
Nathan
Nathan
Installer
26,393 satisfied customers
My Magnavox LED tv 55ME314V stopped working in the middle of
My Magnavox LED tv 55ME314V stopped working in the middle of viewing. I checked to make sure plug outlet is still providing power. I unplugged "for a minute to allow tv to reset" and that did not work… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
I purchased a 39" Insignia LED TV last year, which i
i purchased a 39" Insignia LED TV last year, which i wall-mounted. I threw away the TV stand that came with it since i did not need it at the time. I need one now. Can I purchase the stand separately?… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
VIZIO 50" Class FHD (1080P) Smart Full Array LED TV
VIZIO 50" Class FHD (1080P) Smart Full Array LED TV (D50f-E1) My TV has lost the picture the cable is ok I had it checked out I turned the TV off for hours. The opening screen flashes on but does not … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
My Hitachi 60 "LED TV went dark. Is this fatal? 8 year.
No and yes. Sound works no picture on any input. Menu choices won't show. … read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,425 satisfied customers
Led tv will turn on but no picture not even the menu but the
led tv will turn on but no picture not even the menu but the light indicating the tv is on or off shows it should be working … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
I have a Magnavox LED TV that would not turn on this
Hi, I have a Magnavox LED TV that would not turn on this morning. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x