Facing TV Problems? Ask a TV Technician.
I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.
-Can you get the model number off the back of the tv?
-Do you have the original remote that came with the tv? Does the tv respond to any of it's commands like power, volume, input, menu?
** My replies can take up to 5 minutes to appear **** Do NOT start a new question **
-Also, after the logo on the screen goes away, is the screen black or blue or....