How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid, Technician
Category: TV
Satisfied Customers: 11469
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
Type Your TV Question Here...
Shahid is online now
A new question is answered every 9 seconds

No picture(screen is black) but there is sound. Red lamp

Customer Question

No picture(screen is black) but there is sound. Red lamp button is lit
JA: What's the model number of your TV? How old is it?
Customer: Model #WD 57731 57". Purchased 2007
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I have Direct TV but tried the Mitsubishi remote. The menu button does not work. Still no light on screen.
JA: How long has this been an issue? What happened right before this popped up?
Customer: When I tried to turn it on awhile ago was the first time
JA: Anything else you want the tv expert to know before I connect you?
Customer: No
Submitted: 11 months ago.
Category: TV
Expert:  Shahid replied 11 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 11 months ago.

- Any repair or part replacement done to TV in past?
- When did you replace lamp last time in TV?

Red lamp light lit is indicating it is lamp related problem, if the lamp has not been replaced in last 2-3 years then it is time to replace it to fix the problem.

Please reply back with requested info to assist you further.

Customer: replied 11 months ago.
The lamp was replaced in 2008. I will replace the lamp. Do you think that is something I can do myself?
Expert:  Shahid replied 11 months ago.

Give me 5 minutes to type the answer for you.

Expert:  Shahid replied 11 months ago.

Lamp replacement is easy, written in TV user manual page 93 with details, please click following link to download TV user manual copy..

and replacement lamp is available at following supplier..

Please ask the supplier to provide good quality lamp that would be available around $100 or so. I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page.
Thank you.