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littlerusty2005, Expert
Category: TV
Satisfied Customers: 5897
Experience:  Plasma, LCD, LED, converters, resolution specialist.
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The answer is available. Thank you so much. 2016 new today

Customer Question

the answer is available. Thank you so much.
JA: What's the model number of your TV? How old is it?
Customer: 2016 new today LG 55 inch (getting model number)
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: 55uh6150
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just turned it on for the first time today. We find the energy saving screen just can't get to the off button
JA: Anything else you want the tv expert to know before I connect you?
Customer: Is my question clear? we realize it is going to energy saving mode. We have found the quick settings screen. we have gone to the picture screen, energy saving category. We can see the button to turn off but can't get to it.
Submitted: 8 months ago.
Category: TV
Expert:  littlerusty2005 replied 8 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  littlerusty2005 replied 8 months ago.

Do you still need help with this?