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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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For some reason it has asked us for a password, which it

Customer Question

For some reason it has asked us for a password, which it never has over the last couple of years. It is model M261VP
JA: What's the model number of your TV? How old is it?
Customer: Model M261VP it is 3 or 4 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No the cable channels are working, we another vizio in another room it is working just fine
JA: How long has this been an issue? What happened right before this popped up?
Customer: It started yesterday, nothing unusual happened that I am aware of
JA: Anything else you want the tv expert to know before I connect you?
Customer: I have the serial number if he needs it.
Submitted: 10 months ago.
Category: TV
Expert:  Anthony_Infotech replied 10 months ago.

Hello

Welcome

If you see any messages particular ones for a phone call they are not from me but the site, I do not use the phone call facility myself, only this texting method which I consider the best way forwards, if however you want to use the phone call option this will go to a board for another tech to take up, if a tech considers this viable by phone he will ring you, otherwise if you do not want it please ignore it thanks.

A few requests for information coming now ….…..

Expert:  Anthony_Infotech replied 10 months ago.

This password ***** ***** a 3 or 4 digit PIN?or an actual password?

If you are watching via a satellite or cable box please switch this OFF and let me know if the request disappears

Anthony

Customer: replied 10 months ago.
I unplugged the cable box and when I plugged it back in the problem continued.
Customer: replied 10 months ago.
It is a 4 digit pin. I hit menu and hit settings and it worked for about 30 minutes, now it is back to the same thing, cable channels work and out channels do not.
Customer: replied 10 months ago.
other channels do not work.
Expert:  Anthony_Infotech replied 10 months ago.

Please try 1234 or 0000

Expert:  Anthony_Infotech replied 10 months ago.

If that does not work (above) please let me know

Getting back to the cable box I just want you to switch the box off and let me know if you can still see the message for the PIN