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Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you power off the TV and the wifi router then wait 5 minutes
Power on the wifi router, wait 5 minutes, power on the TV and tell me if netflix now works please?
ok, no problem, if you need anything else, please let me know