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I need to resize the picture to fit the screen and I don't

Customer Question
have a remote controll JA: What's...
I need to resize the picture to fit the screen and I don't have a remote controll
JA: What's the model number of your TV? How old is it?
Customer: nsl220-10a
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I can get the menu up
JA: How long has this been an issue? What happened right before this popped up?
Customer: I moved and just unpacked the tv last evening - it was working fine before the move
JA: Anything else you want the tv expert to know before I connect you?
Customer: that is it
Submitted: 1 year ago.Category: TV
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Answered in 6 minutes by:
11/8/2016
TV Technician: Aric, Technician replied 1 year ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,814
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, This issue can either be caused by the cable/SAT remote (there are generally picture size options on there), or the TV's internal settings. First try using the cable remote and look for the following buttons:

Aspect
Zoom
HD Zoom
Ratio
(#) symbol under the 9 key

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TV Technician: Aric, Technician replied 1 year ago

Next, on the actual Insignia remote, there is a button towards the top right of the remote labeled "Zoom", also try pressing that a few times to see if this binges the picture to the correct size.

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TV Technician: Aric, Technician replied 1 year ago

If neither of those work, then reply back with the Brand and Model of the Cable Box (for example: Explorer 4340HD etc.) and we can proceed.

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TV Technician: Aric, Technician replied 1 year ago

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.

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Customer reply replied 1 year ago
I am connected to a laptop not to cable
TV Technician: Aric, Technician replied 1 year ago

Then use the TV remote's Zoom button as I stated.

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Customer reply replied 1 year ago
I do not have a remote control ffor the tv
TV Technician: Aric, Technician replied 1 year ago

Thanks, ***** ***** good to know. I unfortunately will have to opt out at this time.

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Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,814
45,814 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

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