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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I can not turn off closed caption on my new 80" TV, 2016,

Customer Question

I can not turn off closed caption on my new 80" TV
JA: What's the model number of your TV? How old is it?
Customer: 2016, not sure of the model number, do you need it?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu works but it does not give me a display for closed caption. I read the instruction manual, pg 39, still no help
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 weeks, looked like a software update might have occurred?
JA: Anything else you want the tv expert to know before I connect you?
Customer: nope, just simply want the cc text off
Submitted: 8 months ago.
Category: TV
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 8 months ago.

Can you tell me how you are getting your tv channels (cable box, satellite, etc)?

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