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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Is my existing Samsung TV a "smart TV?" Do you need my

Customer Question

is my existing Samsung TV a "smart TV?" Do you need my serial #?
JA: What's the model number of your TV? How old is it?
Customer: About3/4 years old. Serial #Z5Q13CCCC01412A
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: TV works just fine. Have signed-up with Netflix and want to watch their programs on my TV screen
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing happened. Just signed for Netflix this AM and cannot locate the app on the Samsung remote
JA: Anything else you want the tv expert to know before I connect you?
Customer: No, thanks.
Submitted: 9 months ago.
Category: TV
Expert:  Aric replied 9 months ago.

Please get me the model number (not the serial number) off the back of the Samsung so I can help you.

Expert:  Aric replied 9 months ago.

Please make sure you read my reply and reply back to me on this page.