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Good picture quality, no audio. M3 m55ONV? S?n

Customer Question
good picture quality, no audio JA...
good picture quality, no audio
JA: What's the model number of your TV? How old is it?
Customer: M3 m55ONV ? S?n LASPGSAL4501205
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes, Varies, I am not to sharp at this.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was watching a ballgame, when the audio just failed, no warning or unusral sounds
JA: Anything else you want the tv expert to know before I connect you?
Customer: Yes, After I had made several attempts following tips from the menue, I noticed the picture (video) failed to come on and the system turned off
Submitted: 1 year ago.Category: TV
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Answered in 11 minutes by:
11/6/2016
TV Technician: Louie, Technician replied 1 year ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, is the Vizio TV directly connected to an antenna or cable feed? ...or is there a cable box or a satellite receiver used with it?

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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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