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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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No input is showing on the television screen, a few months

Customer Question

No input is showing on the television screen
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: a few months old, Samsung 65":
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I can hear the audio
JA: How long has this been an issue? What happened right before this popped up?
Customer: UN65J6300
JA: Anything else you want the tv expert to know before I connect you?
Customer: just started doing it
Submitted: 10 months ago.
Category: TV
Customer: replied 10 months ago.
TV remote does not bring a menu up
I unplugged everything and plugged everything back in
Only one HDMI cable plugged into the television that is tight
Other televisions work with the directv source
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 10 months ago.

If you press the INPUT (or source) button on the samsung remote, does it respond to that at all?

Customer: replied 10 months ago.
the input is correct on hdmi 1
Customer: replied 10 months ago.
the television responds to input commands
Customer: replied 10 months ago.