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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Received info that i was not getting program service. turned

Customer Question

received info that i was not getting program service. turned off tv and now getting signal loss.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: insigna about 3 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no i have two tvs and just turned off one. the other is getting channels the one i turned off is not.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It says that it is getting sat data but it is not.
JA: Anything else you want the tv expert to know before I connect you?
Customer: about it.
Submitted: 8 months ago.
Category: TV
Expert:  Aric replied 8 months ago.

Hello, Please disregard the questions asked previously as they were asked by a computer. I am the actual tech helping you and will need more information to help you solve the issue:

1) What's the MODEL NUMBER off of the back of the Insignia TV?

2) Whom is your cable provider and what is the BRAND and MODEL off of the front of the cable box?

Expert:  Aric replied 8 months ago.

I'm unsure why you're unable to reply, but if you need help then please postback with the info requested.