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Louie
Louie, Technician
Category: TV
Satisfied Customers: 12289
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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When I turned on the Samsung the screen is blank, No problem

Customer Question

When I turned on the Samsung the screen is blank
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: No problem in the past Samsung where do I find the model number
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No nothing I can't see anything
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just noticed it today. Nothing popped up I tried turning it on and using the Amazon fire stick but I could tell the TV is on but nothings on the screen the volume works
JA: Anything else you want the tv expert to know before I connect you?
Customer: No thanks
Submitted: 8 months ago.
Category: TV
Expert:  Louie replied 8 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number of the Samsung. It would normally be printed on a sticker/name plate at the back of the TV.

Customer: replied 8 months ago.
SIN#?
Customer: replied 8 months ago.
Z5QQ3CSD836118E
Expert:  Louie replied 8 months ago.

Sorry, not the serial (S/N) number but M/N or Model:?

Customer: replied 8 months ago.
UN32EH4003FXZA
Expert:  Louie replied 8 months ago.

Appreciate the additional information.

Is the description of "...screen is blank..." referring to the whole screen that is blue, black or white?

Customer: replied 8 months ago.
It appears black. But I can tell it's not as black is when the TVs completely off
Expert:  Louie replied 8 months ago.

Consider an experiment (if have not been done). Power on the TV and set to a program/channel. If at all possible, darken the room where the TV is. Wait for about 5 minutes or more. Shine a flashlight at an angle (not directly) and nearly but not touching the screen where the volume level / menu display is usually seen.

Press the VOL UP/DOWN or MENU button and note if a dark/ghostly image of the volume level or MENU could be seen.

Postback results.

The above is a test to determine if it is a backlighting issue.

Customer: replied 8 months ago.
I didn't see anything like that
Expert:  Louie replied 8 months ago.

Last easy user doable try; unplug for an extended period of time. This is to simulate a SOFT RESET.

Plug back in but into a different outlet.

All others would point to a most likely internal hardware issue.

Customer: replied 8 months ago.
A few days ago I installed the tv on a wall mount. But I didn't do anything I shouldn't have.
Expert:  Louie replied 8 months ago.

I understand.

Unplugging for an extended period of time would simulate a SOT RESET.

Consider giving this a try.

If not corrective, then it would confirm the internal hardware issue even if it were just a loose connection.

Customer: replied 8 months ago.
Is an internal hardware issue only fixed by a technician or is there way I can?
Expert:  Louie replied 8 months ago.

Are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter (and even perhaps a soldering iron)?

More importantly, would be comfortable working on the inside circuitry? ...LIVE?

Customer: replied 8 months ago.
No
Expert:  Louie replied 8 months ago.

Would LINKs to potential independent TV repair shops serve your need?

Customer: replied 8 months ago.
I replug in my computer this morning and it actually works now I'm baffled but yet relieved of course thank you
Expert:  Louie replied 8 months ago.

Sorry; "...replug in my computer..." ?

Customer: replied 8 months ago.
Oh I'm sorry. I meant unplug the TV. Re plugged in this am.
Expert:  Louie replied 8 months ago.

Great! Good to hear that the issue has been resolved, congratulations.

Expert:  Louie replied 8 months ago.

It would appear that the SOFT RESET served its purpose.