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When I turned on the Samsung the screen is blank, No problem

Customer Question
When I turned on the...
When I turned on the Samsung the screen is blank
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: No problem in the past Samsung where do I find the model number
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No nothing I can't see anything
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just noticed it today. Nothing popped up I tried turning it on and using the Amazon fire stick but I could tell the TV is on but nothings on the screen the volume works
JA: Anything else you want the tv expert to know before I connect you?
Customer: No thanks
Submitted: 1 year ago.Category: TV
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Answered in 2 minutes by:
11/4/2016
TV Technician: Louie, Technician replied 1 year ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 13,020
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number of the Samsung. It would normally be printed on a sticker/name plate at the back of the TV.

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Customer reply replied 1 year ago
SIN#?
Customer reply replied 1 year ago
Z5QQ3CSD836118E
TV Technician: Louie, Technician replied 1 year ago

Sorry, not the serial (S/N) number but M/N or Model:?

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Customer reply replied 1 year ago
UN32EH4003FXZA
TV Technician: Louie, Technician replied 1 year ago

Appreciate the additional information.

Is the description of "...screen is blank..." referring to the whole screen that is blue, black or white?

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Customer reply replied 1 year ago
It appears black. But I can tell it's not as black is when the TVs completely off
TV Technician: Louie, Technician replied 1 year ago

Consider an experiment (if have not been done). Power on the TV and set to a program/channel. If at all possible, darken the room where the TV is. Wait for about 5 minutes or more. Shine a flashlight at an angle (not directly) and nearly but not touching the screen where the volume level / menu display is usually seen.

Press the VOL UP/DOWN or MENU button and note if a dark/ghostly image of the volume level or MENU could be seen.

Postback results.

The above is a test to determine if it is a backlighting issue.

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Customer reply replied 1 year ago
I didn't see anything like that
TV Technician: Louie, Technician replied 1 year ago

Last easy user doable try; unplug for an extended period of time. This is to simulate a SOFT RESET.

Plug back in but into a different outlet.

All others would point to a most likely internal hardware issue.

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Customer reply replied 1 year ago
A few days ago I installed the tv on a wall mount. But I didn't do anything I shouldn't have.
TV Technician: Louie, Technician replied 1 year ago

I understand.

Unplugging for an extended period of time would simulate a SOT RESET.

Consider giving this a try.

If not corrective, then it would confirm the internal hardware issue even if it were just a loose connection.

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Customer reply replied 1 year ago
Is an internal hardware issue only fixed by a technician or is there way I can?
TV Technician: Louie, Technician replied 1 year ago

Are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter (and even perhaps a soldering iron)?

More importantly, would be comfortable working on the inside circuitry? ...LIVE?

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Customer reply replied 1 year ago
No
TV Technician: Louie, Technician replied 1 year ago

Would LINKs to potential independent TV repair shops serve your need?

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Customer reply replied 1 year ago
I replug in my computer this morning and it actually works now I'm baffled but yet relieved of course thank you
TV Technician: Louie, Technician replied 1 year ago

Sorry; "...replug in my computer..." ?

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Customer reply replied 1 year ago
Oh I'm sorry. I meant unplug the TV. Re plugged in this am.
TV Technician: Louie, Technician replied 1 year ago

Great! Good to hear that the issue has been resolved, congratulations.

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TV Technician: Louie, Technician replied 1 year ago

It would appear that the SOFT RESET served its purpose.

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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 13,020
13,020 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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