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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Not my tv I'm looking for a remote for my sound bar. Don't

Customer Question

Not my tv I'm looking for a remote for my sound bar. Don't know model number. Was purchased in 2012 at Best Buy.
JA: What's the model number of your TV? How old is it?
Customer: tv is 2012 where is model number on tv
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I use a cable remote for tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: several months now. Was ok. when I turned it off at night but would not go on in morning
JA: Anything else you want the tv expert to know before I connect you?
Customer: Is there any way I can buy another one.
Submitted: 10 months ago.
Category: TV
Expert:  Jack replied 10 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions (especially unplugging for hours ) ;
Please let me know when you are ready to proceed .
Also ,Could you please give me the bar `s model number written on the back cover ?