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Jack, Technician
Category: TV
Satisfied Customers: 9386
Experience:  40 years experience as audio,video repair and installation tech
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I have no sound. When I up the volume I can't get volume. It

Customer Question

I have no sound. When I up the volume I can't get volume. It just start this today.
JA: What's the model number of your TV? How old is it?
Customer: Kdl40r380b
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes, menu works
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing happen! I was watching TV and when I turned the channel there were no sound, but there were sound on some op f the other channel, until later when there were n op sound on any channels!
JA: Anything else you want the tv expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: TV
Expert:  Jack replied 8 months ago.

I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions(especially unplugging for hours );
Please let me know when you are ready to proceed .

Expert:  Jack replied 8 months ago.

O.k then when prompted for a password ***** going into the lock menu to turn it off press and hold 9 and LAST at the same time on the remote , this will unlock the tv temporarily so you can go I the lock menu to turn that off

Expert:  Jack replied 8 months ago.

Never mind the reply above , it was meant for another post

Let me know when you see this