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Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 1880
Experience:  I am a member of The Society of Broadcast Engineers for a local CBS station
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My Samsung smart tv has flipped upside down (even the menu

Customer Question

My Samsung smart tv has flipped upside down (even the menu is also upside) I've tried factory reset as well as service menu factory reset and nothing seemed to work. I must've changed something in the service menu. I've read somewhere there is a flip option but have not been able to find it. Help!
Submitted: 8 months ago.
Category: TV
Customer: replied 8 months ago.
I've spoken to Samsung and they said I needed to speak with a service tech near me. I'd like to solve this issue with you and compensate if the issue is corrected. Thanks.
Expert:  Dan replied 8 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. Do you have the factory remote?

Customer: replied 8 months ago.
Expert:  Dan replied 8 months ago.

Are there buttons labeled Info and Factory on the remote?

Customer: replied 8 months ago.
negative
Customer: replied 8 months ago.
Im thinking I need to change something in the service menu. "mute 182 power"
Expert:  Dan replied 8 months ago.

Okay you need to access the service mode, so on the remote try pressing these buttons in this order. Mute, 1,8,2,Power.

Expert:  Dan replied 8 months ago.

Let me know what the menu reads please.

Customer: replied 8 months ago.
Just so you know... I read this http://my.justanswer.com/question/guest/9b4e315320d042c8a32ee91b16aacacf
Customer: replied 8 months ago.
I'm thinking this is my issue... although It's 3 years old
Expert:  Dan replied 8 months ago.

Did that get you into the service menu?

Customer: replied 8 months ago.
it says option control svc expert adc/wb advanced
Expert:  Dan replied 8 months ago.

Okay so go to Control.

Expert:  Dan replied 8 months ago.

Next, Config.

Customer: replied 8 months ago.
there is no option for config there. It's sun option pdp option hotel option shop option sound
Customer: replied 8 months ago.
Sub option
Expert:  Dan replied 8 months ago.

Well what you are looking for is the HV Flip setting. Try to locate it and when you find it just change the setting and it will flip the picture. Please don't change anything else!

Customer: replied 8 months ago.
you will have to help me find it b/c I don't think I have that option
Expert:  Dan replied 8 months ago.

It may be under the svc setting?

Customer: replied 8 months ago.
I'll take a pic
Expert:  Dan replied 8 months ago.

Try the Sub Option.

Customer: replied 8 months ago.
I just uploaded a pic of the settings ...can you see them?
Customer: replied 8 months ago.
The second one is the sub menu
Customer: replied 8 months ago.
first one is the SVC
Customer: replied 8 months ago.
hello
Expert:  Dan replied 8 months ago.

Okay I am finally back. Network problems apparently? Let me check your attachments.

Customer: replied 8 months ago.
have you ever heard of a FACT remote?
Customer: replied 8 months ago.
dan , we may have to continue some other time
Expert:  Dan replied 8 months ago.

Didn't you say there was a Sub option?

Customer: replied 8 months ago.
it's the first pic Dan
Expert:  Dan replied 8 months ago.

Okay well the setting you need should be there and I don't see it either. Let me research it and I will get back to you.

Expert:  Dan replied 8 months ago.

I'll let you know as soon as I can.