have lg led tv
about 7 years old was watching show on cox cable tv started flashing ( ! this function is not available now soo i turned off cable box with remote but tv would not turn off with remote or touchscreen button soo i unplugged it. after waiting few minuets i plug it back in and it started flashing same message after lg logo went away.
JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?
Customer: never happened before . unplugged for 1 5 min not hours.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: idk i will go try.
JA: How long has this been an issue? What happened right before this popped up?
Customer: this happened within last hour we were watching tv on cox cable. sound and picture still working but tv wont go to menu change channels or volume up or down with touchscreen or remote original tv remote or cable universal remote
JA: Anything else you want the tv expert to know before I connect you?
Customer: thats all i can think of . have broken elbow cant remove tv from mount to see model number. think its 42 in