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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I'm trying to reinstall a samsung sound bar to my samsung tv

Customer Question

I'm trying to reinstall a samsung sound bar to my samsung tv and can't seem to do it
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: you mean the sound bar?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no, I just can't get the sound bar to work. We moved it from one location, where it worked and now I can't get it to work
JA: How long has this been an issue? What happened right before this popped up?
Customer: We moved the soundbar and tv
JA: Anything else you want the tv expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: TV
Expert:  Shahid replied 10 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 10 months ago.

- What type of connection wire used to connect soundbar to TV?

- Can you get me the model number off of TV and soundbar in question?

Customer: replied 10 months ago.
I used a usb connection, the model # for soundbar is HWFM45
c, the tv model # is UN65F7050
Expert:  Shahid replied 10 months ago.

OK, USB connection can't be used for soundbar.

Was it optical cable or an audio cable having red-white RCA pins?