How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Some of the buttons on my viera TV controller are not

Customer Question

Some of the buttons on my viera TV controller are not working. How can I get a replacement? The number on the back of the unit is N2QAYB 000779. Is that enough information for you to locate a replacement?
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: It is a Panasonic smart TV. I will have to look up records on the model number and date I purchased it. Maybe four years ago.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Its been getting gradually worse. I have to push some of the often used buttons very hard to get the set to respond.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No, I just think its wearing out.
Submitted: 11 months ago.
Category: TV
Expert:  Anthony_Infotech replied 11 months ago.



If you can please get me the model number found on the back of the set please?