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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I HAVE A SAMSUNG BLUE RAY DISK PLAYER, I PUT A DISK IN, GET

Customer Question

I HAVE A SAMSUNG BLUE RAY DISK PLAYER, I PUT A DISK IN, GET NO SIGNAL AND NOW CAN NOT GET DISK OUT
JA: What's the model number of your TV? How old is it?
Customer: IT IS NOT THE TV, I JUST WANT TO GET DISK OUT OF PLAYER
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: TV WORKS FINE, WHEN I PLAY A BLUE RAY I CHANGE TO HDM3 WHERE AS THE TV IS PLAYED ON HDM1
JA: How long has this been an issue? What happened right before this popped up?
Customer: IT HAS NEVER BEEN AN ISSUE AND WE HAVE PLAYED MANY MOVIES.
JA: Anything else you want the tv expert to know before I connect you?
Customer: NO I DON'T BELIEVE IT IS TV, JUST GET BY DISK OUT OF PLAYER
Submitted: 8 months ago.
Category: TV
Expert:  Shahid replied 8 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 8 months ago.

Pearl is a bot that you were talking before, since your question posted in TV category that is why asking questions about TV symptoms.

Can you please get me the model number off of Bluray player and how old it is?