How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

We have a rca 42 inch and there is no picture when we turn

Customer Question

we have a rca 42 inch and there is no picture when we turn on
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: model led 42c45rq rya
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes no picture
JA: How long has this been an issue? What happened right before this popped up?
Customer: we went on vacation in sept when we came back we turned tv on no picture i call rya and was told to unplug tv hold power button for 90 sec then plug in we did that tv worked then next day same thing no picture
JA: Anything else you want the tv expert to know before I connect you?
Customer: i just want to know if we can purchase a picture board and from where
Submitted: 10 months ago.
Category: TV
Expert:  Shahid replied 10 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 10 months ago.

- Do you get menu or volume graphics on TV screen when push menu or volume button on TV remote?

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
These info will help to troubleshoot the problem.
Thank you.

Customer: replied 10 months ago.
Right now it's not connected to anything we took it out of room all I need to know is where we can get picture board tube shows video of replacing picture board
Customer: replied 10 months ago.
Cancel this thank you
Expert:  Shahid replied 10 months ago.

I'm typing the answer for you, do you still want to cancel the question?