Facing TV Problems? Ask a TV Technician.
I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.
-If you press MENU on the original Samsung tv remote, is that menu clear or is it also affected?
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If you want our help, we need more details starting with- If you press MENU on the original Samsung tv remote, is that menu clear or is it also affected. When you are ready to receive our help, I will be here to work with you.
Please try this:-unplug the tv POWER cord from the wall outlet.-press and hold the power button on the tv (not remote) for 20 seconds and release OR leave the tv unplugged for 3 full minutes.-plug in the tv power cord and turn on.
REPLY back and tell me if you still have the same problem.
sure, let me know if you still have the same problem after you plug it back in.