TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

I cannot delete the advertising on the bottom of the tv

Customer Question
Hello I cannot delete...
Hello I cannot delete the advertising on the bottom of the tv which shows Dolby digital/on/sleep timer/ dynamic backlight contrast and etc. How can I get rid of this advertising? Carlene
JA: What's the make and model of your tv? Have you tried unplugging it and leaving it off for a few hours?
Customer: Where do I find the make and model? I have unplugged the tv but only for about a half hour.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Well, I only get tv on the HDMI source and I do have a menu on there.
JA: How long has this been an issue? What happened right before this popped up?
Customer: We have not used the TV for at least 6 months and when we got back to our home this has been an issue since.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Just hoping that I can get rid of these ad's on the bottom of the TV. Thanks
Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 2 minutes by:
10/31/2016
TV Technician: Anthony_Infotech, Technician replied 1 year ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,386
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello

Welcome

If you see any messages particular ones for a phone call they are not from me but the site, I do not use the phone call facility myself only this texting method whichI consider the best way, if however you want to use the phone call option this will go to a board for another tech to take up, if a tech considers this viable by phone he will ring you, otherwise if you do not want itplease ignore it thanks.

The model number is ***** the back of the TV please?can you get that for me?

Anthony

Ask Your Own TV Question
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Which SONY sound bars support HDMI ARC and cost less than
Which SONY sound bars support HDMI ARC and cost less than $2000.00 … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
102 satisfied customers
No Display option in Comtrol Panel. Can't get an HDMI to
Can't get an HDMI to connect with TV. New problem. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
HDMI port on Samsung is not picking up a signal from
HDMI port on Samsung is not picking up a signal from anything plugged into it. It seems that the port itself is loose and quite frankly I cannot afford to get it fixed at this time … read more
Anthony_Infotech
Anthony_Infotech
Technician
15,386 satisfied customers
No Signal” response for anything hooked to the HDMI
No Signal” response for anything hooked to the HDMI connectors. A coaxial antenna allows local tv & The Ethernet allows Netflix. No Roku. No Blu-Ray. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
My denon receiver avr x3300w is not recognizing the hdmi
my denon receiver avr x3300w is not recognizing the hdmi input from my comcast cable box. it did for 6 months but now doesnt. the cable output is working as i hooked it directly to my epson video proj… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
Unable to program sleep timer on Panasonic 42Px80U,
Unable to program sleep timer on Panasonic 42Px80U, MD83370451. There is a place for inserting a SD card but I don't know what that is, have never used it on the TV, don't have one … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
DVD not showing on any hdmi inputs but laptop with hdmi
DVD not showing on any hdmi inputs but laptop with hdmi cable works fine. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
It keeps switching from hdmi 1 to hdmi 3 without me doing
it keeps switching from hdmi 1 to hdmi 3 without me doing anything … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
My TV will not stay on HDMI 1. It will go to HDMI 2 or I can
My TV will not stay on HDMI 1. It will go to HDMI 2 or I can move it to HDMI 3. But I can't get a picture on HDMI 1. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
On Samsung un46eh5000 spdf output will not change to dolby
on Samsung un46eh5000 spdf output will not change to dolby digital which is what my vizio soundbar wants … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
Getting message INPUT SOURCE HDMI! HDMI 2 and. MSG shows up
Getting message INPUT SOURCE HDMI ! HDMI 2 and JA: What's the exact make and model of your television? And have you done any troubleshooting yourself? Customer: MSG shows up on screen INPUT SOURCE HDM… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
35" Westinghouse: Sleep Timer is "Off" yet the tv keeps
35" Westinghouse: Sleep Timer is "Off" yet the tv keeps turning on and off and on and off . . . … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
How to disable Dolby digital on model str dh520, Str dh520
Once every week for past year.press and hold power button to clear it … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
Can not get th42pd50u remote to go to sleep timer. New
Can not get th42pd50u remote to go to sleep timer . New batterys … read more
Anthony_Infotech
Anthony_Infotech
Technician
15,386 satisfied customers
Ok I have 32in led Dolby digital HDMI energy star tv and tv
Ok I have 32in led Dolby digital HDMI energy star tv and tv when you turn on it turns right back off what can I do to reset it… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I set the sleep timer today to turn off after 120 minutes
I set the sleep timer today to turn off after 120 minutes and now the TV will not turn back on … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
How do I reset the amount of time in the sleep timer, How do
How do I reset the amount of time in the sleep timer … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
I have a M55-DO & M65-DO and I want to use the sleep timer.
I have a M55-DO & M65-DO and I want to use the sleep timer. How find it and set for a specific time (so I can go to sleep)? … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x