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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Streaming Netflix with 12mbps but with current constant, tv

Customer Question

streaming Netflix with 12mbps but with current constant, tv knocks progam off every 10 minutes. how do we fix that?
JA: What's the model number of your TV? How old is it?
Customer: model E470i-AO & E5001-AO. These numbers on manual. I couldn't locate the model # on the tv. It is 2-3 years old.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes and no
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working perfect with dsl but it started kicking the program off after 10 minutes saying not enough power. So I disconnected dsl and installed U Verse 12 mbps and it didn't improve anything. I
JA: Anything else you want the TV expert to know before I connect you?
Customer: I've spent hours on the telephone with at&t and Netflix techs. They both say it's a vizio problem.
Submitted: 9 months ago.
Category: TV
Expert:  Nathan replied 9 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 9 months ago.

How far is the tv from the router?

Do you have trouble with any other apps (hulu, amazon, etc)?