Facing TV Problems? Ask a TV Technician.
I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.
-If you disconnect the cable box audio/video cables from the back of the tv, does the tv still behave the same way?
** My replies can take up to 5 minutes to appear **** Do NOT start a new question **
Please try this:
-remove power cord from tv.
-remove audio/video cables from tv.
-wait 3 full minutes, then plug in ONLY the tv power cord.
-turn on the tv and observe if it will stay on or not.
If it still keeps rebooting then the tv needs diagnosis, parts, and service. Usually this symptom is a defective Main board. The whole back of the tv has to come off and the board replaced. I can help you with that or direct you to a local repair shop (provide your zip code).
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so the tv is not rebooting now?
-unplug the cable box power cord.
-plug the audio/video cables back into the tv.
-plug the cable box power cord in.
-observe as the cable box comes on.
If it starts rebooting again, it is the cable company equipment and they need to resolve it.
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Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?