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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Netflix will not open. ok on other tv, sony 60 inch

Customer Question

my Netflix will not open. ok on other tv
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: sony 60 inch bravia, 2 months old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about 1 month on and off. have tried powering off and unplugging for 2 minutes. recommended by tech support previously.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: TV
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 11 months ago.

What is the complete model number of the tv?

Initially, please go into the tv settings menu, and look for the Software Update (firmware update) and run that process, as an update is likely needed, then let me know the results of testing netflix after updating.

Thank you,
Nathan