My 6 yr. old Samsung tv's volume just goes down on its own. I took the batteries out of the remote, and I am using the volume control
on the tv. It stays on sometimes for an hour, sometimes for 10 secs., and then goes off again. The picture is still wonderful. This is driving me crazy!
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: It is 6 yrs., but no, I have not tried unplugging it for a couple of hours. Should I do that?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I have not even tried that. Should I do that first?
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's now been about a week. Sometimes it stays on, sometimes not.
JA: Anything else you want the TV expert to know before I connect you?