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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It is plugged directly into the wall for cable, keeps asking

Customer Question

It is plugged directly into the wall for cable, keeps asking me to run channel auto scan
JA: What's the model number of your TV? How old is it?
Customer: ELEFW408 - couple years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works fine, I can run movies thru hdmi from a laptop. When I have TV as source it just keeps asking me to run channel auto scan. I even changed cords to for cable connection
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is the first time I have tried to connect this tv to cable. I have only ever used it as a laptop monitor before this.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Yes, is this an issue with Element? Should I just get a different TV for watching cable?
Submitted: 9 months ago.
Category: TV
Expert:  Richard replied 9 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 9 months ago.
Problem persists, says it found no channels
Customer: replied 9 months ago.
I don't want to call. I see this problem for years online. Am I wasting my time on this site?
Customer: replied 9 months ago.
Have to go to work now, enjoy the $5.
Expert:  Richard replied 9 months ago.

Hi there

It is the website that offers the service which you can of course ignore.

For the channels, it is connecting to an aerial correct?