ports failed on my Samsung
JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes the menu works, and only the av(red white yellow plugs) work. HDMI ports 1 and 2 will read signal, but then go to fuzz / kaleidoscope colors with a loud noise through speakers. Port 3 won't read signal unless unplugged first , then it kaleidoscopes too.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Bought an Xbox 1 and hell broke loose. Would play for a while then go funny and have to restart. I thought bad capacitors none are swollen.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Already taken theback off a few times, I'm assuming it's a bad main board.