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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a 65hm167 toshiba I just changed the lamp, (it had

Customer Question

Hi
JA: Hi. What seems to be the problem?
Customer: I have a 65hm167 toshiba I just changed the lamp, (it had said the lamp was out. When we removed it, it was cracked,. Changed the bulb, now it has a steady yellow light and a blinking red light
JA: What's the model number of your TV? How old is it?
Customer: I'm not sure the age 65hm167 toshiba
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes. No picture at all
JA: How long has this been an issue? What happened right before this popped up?
Customer: Last week it stopped working, said it needed a new lamp( TV literally spoke) Then we ordered a lamp, replaced it, but it didn't work
JA: Anything else you want the TV expert to know before I connect you?
Customer: Now it is at solid yellow light Blinking red
Submitted: 11 months ago.
Category: TV
Expert:  Jack replied 11 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions.;
Please let me know when you are ready to proceed .

Expert:  Jack replied 11 months ago.

You have one light solid yellow and one blinking red , is that what you are saying ?

Expert:  Jack replied 11 months ago.

Like the LAMP light is yellow and TIMER red and blinking ?

Expert:  Jack replied 11 months ago.

I can see you looking at my questions , need help with this ?