How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

The picture is gone the sound is still working, about 3years

Customer Question

the picture is gone the sound is still working
JA: What's the model number of your TV? How old is it?
Customer: about 3years where do you find the model
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no
JA: How long has this been an issue? What happened right before this popped up?
Customer: a thin line appeared near the bottom of the screen 6 months ago it stop working yesterday
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: TV
Expert:  Jack replied 8 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions.;
Please let me know when you are ready to proceed .
Also ,Could you please give me the tv`s model number written on the back cover ?

Customer: replied 8 months ago.
do i have to pay $26 more than i have already paid?
Expert:  Jack replied 8 months ago.

I`m afraid so and as i said in my opening post " I have no control over the phone (or other) offers , they are sent by the website ,not by me "

Should`ve added ; I am not privy to any of the money matters or subscription or trials etc. etc. not an employee here but an independent tech. that gets paid by this website once you rate me for my help .

Expert:  Jack replied 8 months ago.

We can just proceed in chat mode for now and we`ll see how that goes .

One thing i have the ability to do here is send you my own offer which would be $10 instead of $26

Expert:  Jack replied 8 months ago.

Cannot go lower than that or free though , site rules and i have to abide

Customer: replied 8 months ago.
Do i need to pay $26 for talking to you?
Customer: replied 8 months ago.
Thanks but iam no longer interested
Expert:  Jack replied 8 months ago.

No problem