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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Just bought new Vizio and we can't get it to do anything. We

Customer Question

Just bought new Vizio and we can't get it to do anything.
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: We just purchased it yesterday.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Model # E60u-D3
JA: How long has this been an issue? What happened right before this popped up?
Customer: Sen
JA: Anything else you want the TV expert to know before I connect you?
Customer: Since we turned it on.
Submitted: 11 months ago.
Category: TV
Expert:  Louie replied 11 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, is the TV comepletely / electrically dead? ...or is there some indication of power once plugged in but only that it would not fully turn On? ...either with the remote or the TV's power button?