I am trying to connect Apple TV, but once I connect the HDMI
cable to the Insignia box, I don' know how to hook up the box to the screen. Can you help me?
JA: Can you guesstimate how old your Insignia is? And just to clarify, what's the exact model?
Customer: DCX3400 about 5 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I unplugged all the back connections trying to figure out how to get the thing to work. I have cords with blue, green, red plugs, and cord with red and white plugs.
JA: How long has this been an issue? What happened right before this popped up?
Customer: No problems until I tried to figure out how to get Apple TV tied in.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No. I just need general help in knowing how to connect Apple TV to the Insignia box, and the Insignia box to the screen.