TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

I have a software update box on my screen. It is not

Customer Question
responding to my remote. How...
I have a software update box on my screen. It is not responding to my remote. How do I get rid of it?
JA: What's the make/model of your device? How old is it?
Customer: kdl-48r510c about 9 months old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Started this morning. The remote works on the TV, but this box on the screen is unresponsive.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
10/22/2016
TV Technician: Jack, Technician replied 1 year ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9,921
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up ;
Please let me know when you are ready to proceed .

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

Is this tv connected to internet ?

Ask Your Own TV Question
Customer reply replied 1 year ago
but I just use the cable connection.
TV Technician: Jack, Technician replied 1 year ago

O.k but it does have access to internet and this connection is active , is that correct ?

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

Can you still open the tv`s home menu ?

Ask Your Own TV Question
Customer reply replied 1 year ago
No, it is not responding to the home button.
TV Technician: Jack, Technician replied 1 year ago

This tv is less than a year old ?

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

Right now this looks like a failed firmware update but can you tell me how long you`ve had that message now ?

Ask Your Own TV Question
Customer reply replied 1 year ago
Came up this morning when I turned it on..
TV Technician: Jack, Technician replied 1 year ago

O.k then sometimes the update will take a while but this seem quite long so i will have you do a factory reset and if the tv ccrashes or doesn`t take it then the warranty claim will be your next option .

At this point you have nothing to lose

Ask Your Own TV Question
Customer reply replied 1 year ago
ok
TV Technician: Jack, Technician replied 1 year ago
  1. Unplug the TV power cord from the electrical outlet.
  2. Allow the TV to remain without power for one minute.
  3. Plug the power cord back into the electrical outlet.

    NOTE: The TV should turn on automatically. If it does not, turn it on.

  4. Wait approximately 40 seconds for the TV to completely start up.
  5. On the TV remote control, press and hold the UP ARROW button. Make sure the remote control is pointed towards the front and center of the TV.

     

  6. While holding the UP ARROW button, press and release the POWER button on the TV set.

    NOTES:

    • Depending on the TV, Reset will appear momentarily on the lower left hand corner of the TV.
Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

At this point your tv should be like out of the box and will ask you for the first time setup

Good luck and keep me posted on that please

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

This is Sony customer support by the way if you need to start a warranty claim # 1-***-***-**** give them a call and theyy will tell you how to proceed

Let me know if you have other questions and if not for now then please do not forget to rate by clicking on the star icons at the top of your page, then click on Submit so i get paid for my time helping you .
Also note that it will not close this post , you can come back here at any time if you need further info or help .
Thank you

Ask Your Own TV Question
Ask Jack Your Own Question
Jack
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9,921
9,921 Satisfied Customers
Experience: 40 years experience as audio,video repair and installation tech

Jack is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I need a Sony TV remote control for our Bravia KDL -
I need a Sony TV remote control for our Bravia KDL - 40V3000. The remote is identified as RM-YD014. Is it possible to replace the remote? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
Tv works fine with power switch but remotely controlling
tv works fine with power switch but remotely controlling power rarely works but every once in a while it will work....nothing blocking IR device … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
I am not able to turn TV on with remote control. Is there
I tried Westing house remote control and Comcast universal remocon … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
Looking for a remote control replacement. PDP42V18HA
nothingt is working no matter what I do with the manual buttons I keep getting no aignal … read more
Louie
Louie
Technician
Associate Degree
2,906 satisfied customers
The RCA remote control doesn't work turn the TV on. I have
The RCA remote control doesn't work turn the TV on. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
How do I order a remote control for my LEDTV series 6
How do I order a remote control for my LEDTV series 6 (6300-6350) … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
The remote control will no longer work unless you are
The remote control will no longer work unless you are directly in front of the TV and within 8' of the TV. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
Lost remote control for mt television. 32inch model
the remote was lost when I had new carpet put in last week … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
I broke my remote control. Is almost a Year. No just the
I broke my remote control JA: What's the model number of your TV? How old is it? Customer: Is almost a Year JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Customer: No … read more
Chris Lindsey
Chris Lindsey
IT University
147 satisfied customers
NSEED TO PURCHASE REMOTE CONTROL FOR PAANASONIC TV MODEL.
NSEED TO PURCHASE REMOTE CONTROL FOR PAANASONIC TV MODEL … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Some of the buttons on the remote control do not work.
some of the buttons on the remote control do not work … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
It's the remote control. 50194312. Can't turn tv off or on
It's the remote control JA: What's the model number of your TV? How old is it? Customer: 50194312 JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Customer: Can't turn tv… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Model lc70le733u cannot power tv. On,with remote control or
Model lc70le733u cannot power tv. On,with remote control or power switch … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
Where can I get a Remote Control for the Panasonic
Where can I get a Remote Control for the Panasonic TC-P50ST30 television and what is the part number?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
The remote control is not connecting with the tv. I tried
the remote control is not connecting with the tv. I tried both the one that comes with the tv and the cabel remote that usually works. Had to turn it on from the botton on the tv. the cable remote wil… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
Sharp TV will not stay on using manual and remote control.
Sharp TV will not stay on using manual and remote control … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
The remote control does not work. It will turn the TV on and
The remote control does not work. It will turn the TV on and off but cannot use any buttons to go to Netflix or any of the other apps … read more
Jack
Jack
Technician
9,921 satisfied customers
How can I get the remote control my tv remote control is
Hi sir how can I get the remote control my tv remote control is broken and my serial # LX20600039. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x