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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Samsung series 6 tv can not download Foxtel play

Customer Question

Hi i have a Samsung series 6 tv can not download Foxtel play app to tv
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: It is new and no i have not tried turning it off?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes tv menu works
JA: How long has this been an issue? What happened right before this popped up?
Customer: Purchased a week ago and have not been able to connect to foxtel Play is connected to Netflix and utube
JA: Anything else you want the TV expert to know before I connect you?
Customer: no that about covers it
Submitted: 9 months ago.
Category: TV
Expert:  Shahid replied 9 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 9 months ago.

- Could you please get me the model number written on back of TV?

Customer: replied 9 months ago.
Model UA60KY6000WXXY
Customer: replied 9 months ago.
Hi have you received the Model number??
Expert:  Shahid replied 9 months ago.

Yes, got the model number, working on it, give me few minutes please.

Expert:  Shahid replied 9 months ago.

I'm afraid there are no info available about Foxtel app so let me repost the question for other experts to have a look.

I'm opting out to repost the question.


Customer: replied 9 months ago.
Cheers ***** ***** will you advise me when you have an answer please many thanks
Expert:  Jason Jones replied 8 months ago.

I am the person that will be helping you today.

From where are you downloading the Foxtel application?

I will be standing by, looking forward to your response.

Thank you,