How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Not tv, phone need phone help, les than a year from

Customer Question

not tv, phone need phone help
JA: How old is the phone?
Customer: les than a year from tracfone
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu work, it's the only device I have other than PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Here's what I need. Someone used my phone to check their gmail and now all there gmail account is on my phone including all their contacts. How do I remove it? That's the total proglem.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: TV
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Is your own email account, that should be in the phone's configuration, a GMail account also?

I need to ask this at the start, since it is what you need to restore to the phone's configuration.