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Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Problem is not TV, it is S7 smart phone, less than 12

Customer Question

Problem is not TV, it is S7 smart phone
JA: How old is the phone?
Customer: less than 12 months
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Why do you ask about TV. I am in a hotel in Seoul, but live in Switzerland.
JA: I'm just trying to get information to help you. How long has this been an issue? What happened right before this popped up?
Customer: I wanted to download the new software for smart swith. While downloading, there was a massage that this handy is not supported by smart switch. But it is the newest smart phone, S7 edge.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Now on my handy there is a message ...downloading, do not turn off target. I cant turn off the handy.
Submitted: 10 months ago.
Category: TV
Expert:  Richard replied 10 months ago.

Hi there and welcome

Are you downloading it on the computer or your actual phone?