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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We have a Sharp LC-32SB22OU TV and are not getting a

Customer Question

We have a Sharp LC-32SB22OU TV and are not getting a picture. Also the Audio but under set up will not go off even after hitting buttons to make it go off.
JA: Can you guesstimate how old your Sharp is? And just to clarify, what's the exact model?
Customer: No unfortunately, I will have to go look at tv to get you exact model number.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Model number is ***** No, have plug in another tv and it works fine.
JA: How long has this been an issue? What happened right before this popped up?
Customer: We just tried to turn on and set up. nothing happened as we have not seen a picture yet. The menu screen is beautiful and crystal clear. On the screen it says no input signal.
JA: Anything else you want the TV expert to know before I connect you?
Customer: What else do you want me to look at to be able to tell you and I will.
Submitted: 10 months ago.
Category: TV
Expert:  Shahid replied 10 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 10 months ago.

- What is connected to TV for channels? cable box or antenna?

- Is there any other video source/ device such as DVD player connected to TV?