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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Have a 60-inch Samsung that is 6 months old. Has audio but

Customer Question

Hi, Have a 60-inch Samsung that is 6 months old. Has audio but no video.
JA: What's the model number of your TV? How old is it?
Customer:***********6 moths old.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: TV menu does not work. Yes on all sources/inputs
JA: How long has this been an issue? What happened right before this popped up?
Customer: The last half hour. It was working fine, then the picture went black.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: TV
Expert:  Aric replied 10 months ago.

Hello, Any chance you can get the MODEL number off of the back of the TV (like: UN60E5100 etc.)?

Expert:  Aric replied 10 months ago.

Also, if you grab the original Samsung remote (not your cable box remote) and press MENU or Volume, can you see those indicators show up on the screen?

Expert:  Aric replied 10 months ago.

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