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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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No picture, un40eh5000f2c uf04 z5443cefa000351 2years,

Customer Question

no picture
JA: What's the model number of your TV? How old is it?
Customer: un40eh5000f2c uf04 z5443cefa000351 2years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: nopictureatall
JA: How long has this been an issue? What happened right before this popped up?
Customer: justfadedoutpicture
JA: Anything else you want the TV expert to know before I connect you?
Customer: isitworthwhilefixing
Submitted: 10 months ago.
Category: TV
Expert:  Shahid replied 10 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 10 months ago.

- Do you keep getting sound from TV internal speakers while no picture on screen?

- Does screen glow/ show back light when turn On the TV?