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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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How do you set Hotel Lock on the 2016 Model Samsung Tv's,

Customer Question

how do you set Hotel Lock on the 2016 Model Samsung Tv's
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: Brand new. Want to set Hotel Lock
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just installing it for the 1st time
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: TV
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Usually people want to disable Hotel Mode. You are trying to enable it.

This works on 2014 TVs:

using the original remote for the TV, not a substitution or 'universal' remote:






may get you where you need to be on the TV.

Does that work on yours?

Please let me know - so that I may help you further if it does not work on yours, or so that this case may be closed. Thanks.

Customer: replied 11 months ago.
No it doesn't work . The tv is brand new
Customer: replied 11 months ago.
I don't want a call just a written response
Expert:  Russell H. replied 11 months ago.

Just ignore the offer of phone call service, that's OK. It's a message from the system, not from me.

Can you indicate what model the TV is, please? some indication would help.

Customer: replied 11 months ago.
Expert:  Russell H. replied 11 months ago.

That is no doubt a serial number, since it is not found as a model #.

But thanks for making the effort to look that up. If the model # can be found, that would advance the case considerably.

Customer: replied 11 months ago.
I never agreed to the payment of 35.46 to be taken from my credit card only the amount of 5.52. Also I still haven't been given an answer to my original question. Please refund to my credit card
Regards Murray
Expert:  Russell H. replied 11 months ago.

Thank you for letting us know, Murray.

(I would have better been able to answer the question if the model # of the TV had been stated, I may say in parting.)

I have passed your request for a refund, on to Customer Support at, since I cannot process it myself (as a Expert, I have no power over billing, payments, charges, etc.)

Customer: replied 11 months ago.
Thank you . That was the model number I gave you but I will double check it when I get a chance
Regards Murray
Expert:  Russell H. replied 11 months ago.

Let me know, please. (That, "UA47K5500", looks like a serial number, and is not found when searched for. So it is likely to not be the model. If you can at least provide the model line name, that might help me to answer your question workably and well. Thanks!)

Customer: replied 11 months ago.
Thanks but I have sorted the problem out
Expert:  Russell H. replied 11 months ago.

I am glad to hear that a solution has been reached, by whatever means.

Thank you for asking your question here at