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Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 1976
Experience:  I am a member of The Society of Broadcast Engineers for a local CBS station
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We have a No Device Media message on our TV after my husband

Customer Question

We have a No Device Media message on our TV after my husband started pushing buttons to make it come on. We have cable tv
JA: What is the exact make and model of your tv? And how long has this been an issue?
Customer: All I know is It is an Element from Walmart. We've only had it a few months
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Nothing works. This is all we get a message. The screen is blue.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just this morning. We haven't used the TV since about Wednesday morning. There was an alarm clock that had been sat on top of both remotes. The cable and TV.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Don't know, don't guess. except will this cost me? I'm broke!
Submitted: 11 months ago.
Category: TV
Expert:  Dan replied 11 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. Please give me a minute to review your question.

Expert:  Dan replied 11 months ago.

Do you have a button marked Source on your remote?

Expert:  Dan replied 11 months ago.

If you have a Source button, press it. You should see several selections popup on the TV screen. Select TV and press enter to see if that brings your TV back.

Expert:  Dan replied 11 months ago.

Please let me know if we were successful or if I can be of further assistance.