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Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It is almost 2 years old and it died! It is a 70". Is that

Customer Question

It is almost 2 years old and it died! It is a 70". Is that the life expectancy of Vizio tvs? I really need to alert all our friends, relatives and business associates if that is the case. I tried your(###) ###-####number. After on hold forever the message says leave a message. Did that almost 2 weeks ago and they still haven't returned the call. Can you help a very unhappy Vizio tv owner?
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: E701i-A3
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no
JA: How long has this been an issue? What happened right before this popped up?
Customer: yes same prob
JA: Anything else you want the TV expert to know before I connect you?
Customer: We were watching a football game and the picture just left---audio still on. We never could get a picture after that
Submitted: 9 months ago.
Category: TV
Expert:  Nathan replied 9 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 9 months ago.

If you hold a flashlight up to the screen, can you make out any image in the background at all?

Expert:  Nathan replied 9 months ago.

Do you need more help with this?
If so, simply reply back on this page.

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