Facing TV Problems? Ask a TV Technician.
I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.
-Please help me understand what exactly the symptoms are right now. Does the tv have picture and sound? Does the tv respond to the original remote?
** My replies can take up to 5 minutes to appear **** Do NOT start a new question **