Facing TV Problems? Ask a TV Technician.
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It seems your TV has been set on Store Demo mode which is causing builtin advertisement and you would need to set TV to Home Use mode that will disappear all that annoying banners etc.
Please press Menu button on TV remote to get menu screen, go to Support Menu and select Use Mode and select Home Use option and press Enter/OK on remote, press menu or exit to close the menu, TV wont show that ads any more.
Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.
What options appear on screen when press Menu?Do you see Setup menu option?
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Please find Support menu under Setup menu.
OK, verbiage could be different.
Do you see Use Mode under Setting or Help menu?
Another way is to select TV as source by pressing Source button on TV remote then go to Setting menu and select Plug & Play option to run it, this will also give you Home Use option during settings.
This is odd, I'm looking at UN32J5003 manual and it should have following main menu contents..
Does TV main menu screen show up above options?
ah OK, please use Samsung remote that came with the TV to access in TV own menu, do not use directv remote.
Press Source button to get input source list, select TV as source.
Then go to TV menu and select Store Demo and change it to Home Use, does it work now?
Sure, take your time and reply back with the result.
I understand, while having snowy screen, press Menu to get TV own menu screen.
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