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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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About every 20 min. my new 65 in 4hd 8500 shows a screen

Customer Question

About every 20 min. my new 65 in 4hd 8500 shows a screen like a commercial, but frozen. Only way to get back to the program is to change to another channel, and back, then it is ok for another period of time.Help
JA: What's the model number of your TV? How old is it?
Customer: Jerry4 months-2015 model 65in. flat panel 4hd top of the line.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no, and yes-all channels I happen to be on
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing-about three weeks, I been trying to find a thread, but nothing shows up--picture fine then frozen screen with commercisal info.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: TV
Expert:  Mike G. replied 9 months ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-Please Reply and provide the actual full model number printed on the rear of the tv.

-Who is your tv channel provider? comcast or directv or...


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