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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Toshiba (62") and the faces seem splotchy. I put in

Customer Question

I have a Toshiba (62") and the faces seem splotchy. I put in a new lamp but that did not correct the problem ?
JA: What's the model number of your TV? How old is it?
Customer: 62HM195 Lamp is D95-LMP
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: everything seem to work ok. Just the blotchy color
JA: How long has this been an issue? What happened right before this popped up?
Customer: We just notice about 3 weeks ago, so that is why I tried a new lamp
JA: Anything else you want the TV expert to know before I connect you?
Customer: Purchased TV in 2006
Submitted: 11 months ago.
Category: TV
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 11 months ago.

DO you see this only on faces? If you bring up the toshiba menu, is that splotchy too?

Did you have the same issue with both the old and new lamp?

Customer: replied 11 months ago.
Menu is OK
Faces are splotchy. Same problem with old & new lamp.
Customer: replied 11 months ago.
I am not in need of a phone call. I wanted a simple answer of what you think the problem might be.
Customer: replied 11 months ago.
It appears I will not get an answer, unless I provide additional $$. Please refund my $5.00 and I will contact a repair shop in my town.
Thanks for nothing
Expert:  Nathan replied 11 months ago.

I'm trying to provide you with one, but please send only a single reply and allow me time to respond. Every time you send another message like this I lose everything I"m working on and have to start all over. The call is optional. Do you wish to continue?

Customer: replied 11 months ago.
No! Just refund my $$
Expert:  Nathan replied 11 months ago.

You may do that from the help page.

Have a nice day.