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I'm watching Amazon Prime. How do I get subtitles to be

Customer Question
larger. I tried on my...
I'm watching Amazon Prime. How do I get subtitles to be larger. I tried on my computer, and they're only larger there.
JA: What's the model number of your TV? How old is it?
Customer: It's new, bought in January. I'm not sure of model number.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The menu works. What do I look for?
JA: How long has this been an issue? What happened right before this popped up?
Customer: I've chosen to have capitons in English, and they've always been very small.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No.
Submitted: 1 year ago.Category: TV
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Answered in 57 minutes by:
10/15/2016
TV Technician: Nathan, Installer replied 1 year ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,361
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

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TV Technician: Nathan, Installer replied 1 year ago

Can you tell me how you are accessing prime? Is it on a smart tv app, an amazon fire or roku? Or something else?

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Customer reply replied 1 year ago
I'm accessing Prime on a Samsung Smart t.v.
TV Technician: Nathan, Installer replied 1 year ago

What is the model of the tv?

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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

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euro-pro llc

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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