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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I'm watching Amazon Prime. How do I get subtitles to be

Customer Question

I'm watching Amazon Prime. How do I get subtitles to be larger. I tried on my computer, and they're only larger there.
JA: What's the model number of your TV? How old is it?
Customer: It's new, bought in January. I'm not sure of model number.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The menu works. What do I look for?
JA: How long has this been an issue? What happened right before this popped up?
Customer: I've chosen to have capitons in English, and they've always been very small.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No.
Submitted: 9 months ago.
Category: TV
Expert:  Nathan replied 9 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 9 months ago.

Can you tell me how you are accessing prime? Is it on a smart tv app, an amazon fire or roku? Or something else?

Customer: replied 9 months ago.
I'm accessing Prime on a Samsung Smart t.v.
Expert:  Nathan replied 9 months ago.

What is the model of the tv?