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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Visio 42 inch smart tv model e430-a0, the pitcure went out

Customer Question

Visio 42 inch smart tv model e430-a0, the pitcure went out but I still have sound. Have unplugged and rep lugged but still no pitcure. Tried using the tv remote and cable remote no luck. Tv is about 3 yrs old.
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: About 3 years old,, model E420-A0
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu dosnt work and don't have anything but cable connected Directv
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing it was working fine, the program I was watching went to commercial, then I got a black screen
JA: Anything else you want the TV expert to know before I connect you?
Customer: Sometime I will loose sound, but I will turn the tv off then turn it back on and the sounds comes back.
Submitted: 11 months ago.
Category: TV
Expert:  Jack replied 11 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up ;

Is the screen just blank with some background light or completely dark like when the tv is off ?
If you`re not sure then darken the room and turn the tv off and on again while you observe the screen .

Expert:  Jack replied 11 months ago.

Does the screen light up briefly upon power on ?

Expert:  Jack replied 11 months ago.

As you don't seem to be available just now I will step out for a bit

Customer: replied 11 months ago.
I had it unplugged plugged it back in just now no light, no sound now!
Customer: replied 11 months ago.
Tv will not turn on
Customer: replied 11 months ago.
Anyone there?
Customer: replied 11 months ago.
I have no light and no sound
Customer: replied 11 months ago.
Did I just waste 5 dollars
Expert:  Jack replied 11 months ago.

You did not waste anything you just did not reply when I was waiting for you to do so !!

Expert:  Jack replied 11 months ago.

Will be with you in a minute now

Expert:  Jack replied 11 months ago.

By the way , although I`m not privy to billing here , this post costs you $28 so far not $5

Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Do you see any lights or indicators/sounds from the tv at all currently?

Expert:  Nathan replied 11 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.