How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Installer
Category: TV
Satisfied Customers: 25459
Experience:  Custom home theater installer, authorized dealer top brands.
Type Your TV Question Here...
Nathan is online now
A new question is answered every 9 seconds

My fire tv stick will not give me a picture when I click on

Customer Question

my fire tv stick will not give me a picture when I click on home button. it says there is a one year warranty
Submitted: 11 months ago.
Category: TV
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 11 months ago.

Hello Mike,

has this worked previously?

When you first turn it on, do you see the FireTv logo at all?

Customer: replied 11 months ago.
no when first turn it on there is no picture
Customer: replied 11 months ago.
its working now. what do you think happened
Expert:  Nathan replied 11 months ago.

There are many possibilities, but it was likely installing an automatic update which needed time to complete.

I'm glad it is working again for you.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at and ask for Nathan.

Thank you, ***** ***** a nice day,